Our products are large can be heavy and difficult to transport. We have therefore partnered with and successfully used a specialist delivery company for over 10 years now.
After you place your order you will be sent and order confirmation from ourselves. Once your product is ready for delivery the delivery company will CONTACT YOU BY PHONE to arrange a suitable delivery date (they will not just land like a 'normal courier').
When you are contacted you can discuss any delivery requirements (time requests and access restrictions etc). The delivery drivers also endeavour to call you the day before delivery to confirm and also give you an approximate time of delivery.
Our delivery provider endeavours to provide a 2 person delivery team to minimise the need for assistance on delivery.
ALL of the sizes we quote relating to roof lanterns are EXTERNAL upstand sizes.
We have to quote external sizes as the internal size is determined by the thickness of the upstand you use. Typically this is 75mm or 100mm but can vary depending on the size of the lantern etc.
Our glass is true Pilkington Active Self Clean unlike some other products advertised as 'Easy Clean Products' that are not true Self Clean.
Our Glass is a new generation of 'Photo Catalytic' glass to offer the ultimate in low maintenance technology. Each unit is manufactured with an invisible dual action coating to the outer face, which first acts by harnessing the ultraviolet energy in ordinary daylight to power a chemical reaction that breaks down organic dirt.
Secondly, rather than forming droplets, under rainfall this technology allows for the water to 'sheet off' the glass, carrying the dirt away.
Delivery is to any mainland UK address using a specialist Home Delivery Company who we have worked in partnership with for many years. Unlike a normal 'courier' our Delivery Team will contact you by phone to arrange a suitable delivery date. The day before the delivery where possible the driver will be in touch again to give a better indication on the time of your delivery. The two man Delivery Team will also deliver the product to the location / room of your choice.
If in the unlikely event there are any damages or shortages to your delivery, please in the first instance call or email us within 48 hours to report this. Please also take photos of the delivery if possible.
We accept payment by most forms of Credit and Debit Card either via our website or over the phone (01388 817683).
Payment can also be made by PayPal or Bacs Bank Transfer.
If the products you require are over the minimum value required you can also apply for our interest free payment plan or one of the credit options. These are then handled by Deko our Finance provider.