Complaints Handling Policy

If you need to make a complaint

If you’re not completely happy with our products service, we’d like to hear about it so we can do something to put it right. We do everything we can to make sure our customers get the best products and service possible. However, sometimes we may not get things right the first time. When that happens, we want you to tell us what went wrong so we can put matters right.

How to contact us:

Any complaints should be made in writing;

By email to: aftersales@attfabrications.co.uk

Or addressed to:

After Sales

ATT Fabrications Ltd

Unit 4 Greenhills Business Park

Spennymoor

Co. Durham,

DL16 6JB

Product Complaints

We will investigate your complaint and may ask for further information or images/videos to help us understand the issue.
We will aim to resolve your complaint quickly, but it may take longer if it is complex.
Where a replacement product is agreed upon, these will be offered within the terms of our guarantee.
We will keep you informed on the progress of your complaint, but if you need an update, you can call us on 01388 817986 or contact us by email at the address above.

If we can’t reach an agreement with you?

If we cannot agree a solution, we will:

Let you know our reasons for the delay and an indication of when we expect to provide a final decision.

Issue our final decision letter, which will explain our final position.
After receiving our final decision letter, you may have the right to refer your complaint to the relevant Ombudsman. We recommend that you contact Citizens Advice for further information.