Delivery & Returns
Please note that Free delivery is the cost of standard product delivery and excludes any delivery surcharges that are charged at the applicable rate.
Delivery Procedure
Delivery will be arranged by our in-house delivery team as follows;
• We will contact you on the phone number/email provided to arrange delivery which must be signed for upon arrival. Failure to leave the correct number/email could result in a delay to your order.
• Our delivery team will take your order to a location of your choice providing it is clear and accessible.
• They will check your products with you so please make sure that all items listed on your Order acknowledgment and delivery note are present.
• Upon completion of the delivery, the driver will ask you to sign our copy of the delivery note and leave a copy for your records.
• Photographs will be taken as part of the delivery process for our records which may be used should there be any issues.
Delivery Terms and Conditions
• Delivery applies to mainland UK only. We do not deliver anywhere outside of mainland UK.
• We use our own home delivery network and all delivery teams are 2 person.
• Day one of your order is the day which we receive your order (cut off time is 10.30am). After this time, the next working day will be classed as day one.
• Our working days are Monday to Friday, excluding bank holidays and Christmas shut down.
• Orders placed after 10.30am on a Friday or on a Saturday and Sunday will be categorised in delivery terms as pre-10.30am Monday orders.
• Our home delivery team will contact you on the number which you advise upon checkout to arrange a delivery date. Failure to leave the correct number will result in a delay to your order.
• We will not deliver your order without contacting you first.
• Failure to accept pre-arranged deliveries which are then cancelled by you or need to be re-scheduled due to YOUR circumstances, giving less than 48 hour’s notice, will incur a transport charge of £50 + VAT.
• If you are not at the arranged address on the arranged date to receive the order, you will also be subjected to a £50 + VAT charge.
• On delivery the driver will inspect your goods with you and place in a room of your choice.
• On all deliveries you will be required to sign a proof of delivery.
• Our normal delivery times are Monday to Friday and between the hours of 6am to 5pm.
• ATT Fabrications cannot be held responsible for any cost that may be incurred due to a delivery that is delayed beyond our control.
• No delivery will be left without a signature from the customer.
• All orders will only be delivered to the address stated at the time of the order.
• ATT Fabrications reserve the right to change the content of any part of these conditions at any time without prior notice.
• Any damages or shortages must be reported within 48 hours of the delivery and BEFORE any fitting of the product has taken place or claims will be rendered INVALID.
• Please do not commence or arrange any work to be carried out until you have received and checked your product fully, including under any packaging or films/protective tape etc. ATT Fabrications Ltd will not be held responsible for any delays/costs due to damaged/missing items.
Returns Terms and Conditions
• Returns can be accepted on Standard items only.
• We cannot accept returns on ‘Design Your Own’ products due to the product being bespoke. This does not affect your statutory rights.
• Any Returns need to be advised as per section 5.1 of our terms and conditions and can only be accepted if the product is in its original condition with the original packaging.
• We will arrange any returns the same way in which we arranged the original delivery using our home delivery company at a cost of £60 + VAT. You can arrange your own return, however, you will be responsible for any damage incurred.
• Returns are subject to an inspection, repackaging and restocking fee of £60 + VAT. The total amount which will be refunded will be the original payment less £60 + VAT restocking and also the £60 + VAT collection fee if applicable.
• We will only refund your money on the original method of payment and only once we have received the product back at ATT Fabrications and we have inspected it to a satisfactory standard, will the refund take place.
• Any damages or shortages to the product will be reflected in the refund which we process.
• If the return is to be replaced with another product, we will require full payment for the new product, and process the returned item as above.